How soon will my order ship out?
If Stock is available (please check listings for details), all orders are usually shipped within the next 24hours. (Usually 8am-12pm the next day).
If you have purchased multiple items that include a pre-order item, it will be dispatched when the pre-order item is available in stock.
Please check your shipping address and items before checking out. Since orders are processed very quickly, please let us know as soon as possible as it may not be possible to edit or change orders once they are dispatched.
What courier do you use for deliveries?
We use Sendle and Australian Post method.
COVID-19 DELIVERY UPDATE
In light of current events, we are aware that the COVID-19 situation is causing understandable concerns amongst our families. We wanted to take this opportunity to assure you that your safety is our top priority. Together with all our stakeholders, we are taking all precautions in accordance to the advice of Australian Federal Government and World Health Organisation to keep our team safe and ensure your orders move in a timely manner.
From a delivery perspective all our couriers have provided formal notices: all operating in the same scenarios.
Please see summary below:
- All deliveries that require Signature will be done as Authority to Leave (ATL) if the customer is not home.
- The drivers will still ring the doorbell but will apply a distance of approx. 2m from the front door and not ask for a physical signature.
- For all deliveries marked as ATL, delivery process will remain the same. In the case the parcel cannot be left in a safe place in either situation, the parcel will be taken to a respective collection point (Depot/ Parcel Connect Agents etc) for the customer to collect. If your parcel is delivered by Couriers Please, they will be taking photographs of all parcels delivered as ATL.
- International shipments are also being delayed due to bio-tech experts having to ensure no parcels or personnel are carrying the virus.
We ask for all our clients’ patience and understanding in this difficult time on the freight delays and impacts, as these matters are beyond anyone’s control. Having said that, the above processes and delays may change at any given time. We will provide any updates as soon as we receive them and do our very best to maintain our high level of service.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
How long will it take for my order to arrive?
AUSTRALIA DOMESTIC - Standard Shipping:
Adelaide 3-4 business days
Albury 3-4 business days
Bendigo 3-4 business days
Brisbane 3-5 business days
Bundaberg 3-5 business days
Cairns 4-8 business days
Canberra 2-3 business days
Central Coast 2-3 business days
Coffs Harbour 2-3 business days
Geelong 3-4 business days
Gladstone 3-5 business days
Gold Coast 3-5 business days
Hobart 3-6 business days
Launceston 3-6 business days
Mackay 4-8 business days
Maryborough 3-5 business days
Melbourne 3-4 business days
Newcastle 2-3 business days
Northern Rivers 4-6 business days
Orange 2-3 business days
Perth 4-8 business days
Port Macquarie 2-3 business days
Regional VIC: 3-6 business days
Rockhampton 3-6 business days
Sunshine Coast 3-6 business days
Sydney 1-2 business days
Tamworth 3-4 business days
Toowoomba 3-4 business days
Townsville 4-8 business days
Widebay 3-6 business days
Wollongong 2-3 business days
* New Zealand: Typically 5 - 14 days. However, due to COVID-19, NZ orders may take longer.
*All other international customers: Typically 12-21 business days. However, due to COVID-19, international orders may take up to four weeks. Ouch!
Will you ship to me internationally?
Of course. We LOVE to our International Fans.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Why can’t I select next day delivery?
We don't want to disappoint you by promising next day delivery due to current COVID's restrictions.
How do I clean my Rose Quartz facial tools
You can clean with gentle soap or cleanser and pat dry with a paper towel or air dry. Our products are high quality. They ain't porous ;)