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#Frequently asked questions

From order tracking to dating issues, our FAQs are such know-it-alls. Just kidding! If you can't find your question here, you can always email us at Our customer happiness team will get back to you in 24hrs.

How soon will my order ship out?
If Stock is available (please check listings for details), all orders are usually shipped within the next 24hours. (Usually 8am-12pm the next day). If you have purchased multiple items that include a pre-order item, it will be dispatched when the pre-order item is available in stock. Please check your shipping address and items before checking out. Since orders are processed very quickly, please let us know as soon as possible as it may not be possible to edit or change orders once they are dispatched.
What courier do you use for deliveries?
We use Sendle and Australian Post method.
In light of current events, we are aware that the COVID-19 situation is causing understandable concerns amongst our families. We wanted to take this opportunity to assure you that your safety is our top priority. Together with all our stakeholders, we are taking all precautions in accordance to the advice of Australian Federal Government and World Health Organisation to keep our team safe and ensure your orders move in a timely manner.
From a delivery perspective all our couriers have provided formal notices: all operating in the same scenarios.
Please see summary below:
- All deliveries that require Signature will be done as Authority to Leave (ATL) if the customer is not home.
- The drivers will still ring the doorbell but will apply a distance of approx. 2m from the front door and not ask for a physical signature.
- For all deliveries marked as ATL, delivery process will remain the same. In the case the parcel cannot be left in a safe place in either situation, the parcel will be taken to a respective collection point (Depot/ Parcel Connect Agents etc) for the customer to collect. If your parcel is delivered by Couriers Please, they will be taking photographs of all parcels delivered as ATL.
- International shipments are also being delayed due to bio-tech experts having to ensure no parcels or personnel are carrying the virus.
We ask for all our clients’ patience and understanding in this difficult time on the freight delays and impacts, as these matters are beyond anyone’s control. Having said that, the above processes and delays may change at any given time. We will provide any updates as soon as we receive them and do our very best to maintain our high level of service.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain to your safe senders list.
How long will it take for my order to arrive?
AUSTRALIA DOMESTIC - Standard Shipping:
Adelaide 3-4 business days
Albury 3-4 business days
Bendigo 3-4 business days
Brisbane 3-5 business days
Bundaberg 3-5 business days
Cairns 4-8 business days
Canberra 2-3 business days
Central Coast 2-3 business days
Coffs Harbour 2-3 business days
Geelong 3-4 business days
Gladstone 3-5 business days
Gold Coast 3-5 business days
Hobart 3-6 business days
Launceston 3-6 business days
Mackay 4-8 business days
Maryborough 3-5 business days
Melbourne 3-4 business days
Newcastle 2-3 business days
Northern Rivers 4-6 business days
Orange 2-3 business days
Perth 4-8 business days
Port Macquarie 2-3 business days
Regional VIC: 3-6 business days
Rockhampton 3-6 business days
Sunshine Coast 3-6 business days
Sydney 1-2 business days
Tamworth 3-4 business days
Toowoomba 3-4 business days
Townsville 4-8 business days
Widebay 3-6 business days
Wollongong 2-3 business days
* New Zealand: Typically 5 - 14 days. However, due to COVID-19, NZ orders may take longer.
*All other international customers: Typically 12-21 business days. However, due to COVID-19, international orders may take up to four weeks. Ouch!
Will you ship to me internationally?
Of course. We LOVE to our International Fans.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Why can’t I select next day delivery?
We don't want to disappoint you by promising next day delivery due to current COVID's restrictions.
How do I clean my Rose Quartz facial tools
You can clean with gentle soap or cleanser and pat dry with a paper towel or air dry. Our products are high quality. They ain't porous ;)
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
What should I avoid?
- Avoid droping cause nothing can save your stone then.
- Avoid gua sha-ing when you break out.
Are our Rose Quartz tools safe to use during pregnancy?
Absolutely! In fact, self-care mumma with the propery of rose quartz crystals is highly recommended.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect the goods.
Once our returns department have done this, an automated refund is generated on our system.
Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days.
What should I expect in terms of packaging
People say you have to choose between one or another: eco but not pretty packaging, or pretty but non eco packaging. We respectfuly disagree. Your order will come in a ECO and PRETTY packaging ;)
Why have you not refunded the original delivery charge?
If you are returning for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
If I order as a gift, what will my recipient see?
Wow packaging, fanstatic quality products, your name and your love.
No luck finding the answer to your question?
Email us We keep our customer hapiness team happy so they transfer the happiness to you at all times. Yes, even the trickiest questions.